RefundPolicy

Website and desktop subscription purchases may be processed by our third-party payment provider (for example Stripe or another reseller we designate). That provider may act as merchant of record for tax and payment processing.

Purchases made inside the iOS app (or other platform stores) are processed by Apple (or the relevant store) under that store's terms. Store-managed refunds must be requested through the store, not Talkesy.

If Talkesy is not speeding up your workflow, we offer a 14-day money-back guarantee on your first paid subscription charge (monthly or annual) for purchases made directly through Talkesy's website billing flow.

To qualify, your request must be sent within 14 days of the first paid charge, and you must meet the fair-use criteria below.

Because paid plans include substantial dictation capacity, refunds under the 14-day guarantee are only granted if you have transcribed fewer than 10,000 words on the paid plan during the refund window.

Unusually high usage that suggests the service was used primarily to extract bulk transcription and then request a refund may be denied.

Paid Talkesy plans renew automatically until canceled. We do not offer refunds for automatic renewals, except where required by law.

You are responsible for managing your subscription. Cancel anytime in your billing portal or app settings before the next renewal. After cancellation, you keep paid features until the end of the current paid period.

If you subscribed through the Apple App Store (or another platform store), refunds are handled exclusively by that store under its policies. Talkesy cannot issue a store refund directly. Use the store's report-a-problem or subscription support tools.

The Free plan (including the monthly word allowance described on Pricing) does not involve a charge and is not eligible for refunds.

For eligible website/desktop charges within the 14-day window, email support@talkesy.com with:

• The email address on your Talkesy account
• Your order or receipt number from the payment provider
• A brief reason for the request

If approved, we will coordinate the refund to your original payment method. Timing depends on your bank or card issuer (often several business days).

Accounts terminated for violating our Terms or Acceptable Use Policy are generally not eligible for refunds of fees already paid, except where required by law.

Refund questions: support@talkesy.com.